Back in September, Öhlins discovered that it was possible for the air caps on some RXF 36 and 34 forks to unwind and part company with the fork crown. Öhlins and Specialized (who featured those forks on their 2017 Stumpjumper, Enduro and Fuse and the 2018 Stumpjumper, Enduro, Levo) published a stop-ride recall and set to work on a permanent fix to get affected customers up and running.
It wasn't easy, because the top cap fix had to pass a number of tests before Öhlins and government officials could sign off on it. This week, the links to obtain vouchers and parts are active, so Öhlins RFX owners can have their forks updated at official service centers. The Öhlins press release text and links can be found below:
Öhlins Announces How and Where to Send Recalled RXF 36 and 34 Forks The safety and reliability of our products is a top priority for us. We have identified a potential problem with Öhlins RXF36 Air and RXF34 Air suspension forks sold as aftermarket equipment and as original equipment on some Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles. The products were sold between January 2016 through September 2018.
We have received some reports of the air cartridge abruptly springing out of the fork stanchion tube, posing fall and injury risks to the rider. We initiated a voluntary report with the Consumer Product Safety Commission (“CPSC”) and are working closely with them on a press release announcing the recall shortly.
We are advising customers globally who have purchased Öhlins RXF36 Air and RXF34 Air suspension forks, including those installed as original equipment on Specialized-branded Enduro, Stumpjumper, Fuse, and Levo mountain bicycles, to immediately stop riding and bring them to an Öhlins, Specialized or other authorized dealer to receive the repair.
After a repair have been made, customers can register for a voucher at
ohlins.com/recall giving them, free of charge, materials for a full service (labor not included) and a soon to be released performance upgrade to the RXF 36.
We apologize for the inconvenience this will cause our customers, but it is critically important to us to do everything we can ensure that our products are safe and reliable.
Torkel Sintorn, General Manager MTB Öhlins Racing AB
Any ideas for the wheels ?
Top cap coming loose......fix is.....properly tighten it down!!! What can be more complicated than this?
That will fix it.
What if the tolerance on the treads is out?
What if the treads were over tightened and the threads stripped.?
Quality control on bike parts is not the best. This is a perfect example.
Can you still read me?
NEVER TORQUE TO SPEC!
Use hemp man, HEMP! More hemp!
And chewing gum...
any shop worth anything will do the service at no cost or reduced cost to the customer but that still takes time and money out of their day and the people who bought bikes with that fork as oe kit paid a fair amount of money to not be able to ride it for the better part of a month...
These forks are so well made. Where's the Rockshox recall for "forks full of plastic crap"?
Fox doesn't make a coil.
I also know this because when I bought my air fork at the beginning of august, I had to stress to my dealer that I wanted the air. If you talked to Ohlins USA in mid august they would have been talking about the entirely new redesigned forks (air and coil) altogether which does include a new coil 27.5. (it got released in September, so the fall) The new forks are not going to be instock/available till next spring however
@Kramz I know you ride DVO, in my opinion the rxf36 is equally comparable, however I do prefer ohlins triple air spring design more. Ive ridden the DVO once and it was a super solid fork. Ohlins is already stepping it up with their new 19 products with revamped closed cartridge dampers and a improved air spring.
did they recall aftermarket forks to?
or just "S" OEM forks?